It remains a hugely successful growth story.Ībout Tony Hsieh: He launched an IT Services company called LinkExchange in 1997, which he sold to Microsoft for $267 million just 2.5 years later, in 1999. The term Delivering Happiness comes from what Zappos believes its customers get from its products and service - happiness! In 10 years, the company went from 0 to $1 billion in Sales, and was acquired by Amazon in 2009 for $1.2 bn. Delivering Happiness is the story of Zappos - its origin before Hsieh entered as a Seed Investor, its initial phase of growth, its fight through financial turmoil, and its final sale to Amazon.Ībout Zappos: Zappos is an online footwear delivery company, who has created its brand through Customer Focus, Company Culture and Employee Training and Development. One such book I read recently was 'Delivering Happiness', by Zappos CEO Tony Hsieh. As we strive towards building Neptunus into the Best Service Organization in the world, we constantly seek inspiration and ideas from companies who've tread that path.
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